From control panels to business continuinty services, we offer the tools that enable you effectively and efficiently manage to protect your Virtual Private Server.

Parallels Plesk is a comprehensive control panel solution used by leading hosting providers world wide for shared, virtual and dedicated hosting. The control panel is designed to simplify the management and administration of web sites. Plesk control panel automates a large number of tasks that allow web service providers to reduce operating costs and resources while at the same time increasing profitability, efficiency and customer satisfaction.

cPanel, the leading control panel on the market today, offers a friendly and intuitive system administration interface (WebHost Manager) and an easy-to-use end-user interface (cPanel itself) which allows for management of websites, emails and databases. With the highly popular Fantastico and RVSkins cPanel plug-ins as well as new cPanel features being added regularly. cPanel is always on the cutting edge of webhosting constrol panels.

DirectAdmin is now as fully featured as either Plesk or cPanel, however, it does offer all the functionality customers need. With the ability to create domains, manage email, databases and DNS, DirectAdmin offers core functionality combined with the most lightweight and stable interface. DirectAdmin also offers a highly developed support community called Site Helper ( www.site-helper.com ). With a lightweight code, core functionality and a great support community, DirectAdmin has quickly become a favorite in the web hosting community.

Ensuring that your business is running smoothly is paramount to being successful. Our VPS Business Continuity Solutions provide you with the tools you need to efficiently handle service outages, disaster recovery and unplanned service resourse overages.

We offer 24 hour, 7 days, 365 days a week limited technical support for our unmanaged clients. Our staff of technicians is available by email ( help desk ), live chat and emergency based telephone support. All clients can track support ticket history at our secure help desk web site: https://support.solarvps.com

All unmanaged VPS plans include support for network/power related issues, hardware node Virtuozzo related issues, Parallels Automation support and reverse DNS. All other support incidents for unmanaged customers are subject to a $75.00 per hour charge.

Support ticket response time is determined by our Support Queue SLA. SLA times are suggested, however, we strive to answer and properly resolve all tickets as quickly as possible.

The following is a list of suggested support ticket response times. These times are for ticket initial response time. Ticket resolution is dependent upon many factors and cannot be governed by SLA.