Why are Solar not utilising the forums here to keep customers aware of service issues?
The forums are an ideal medium to keep everyone aware of system, node, or network issues along with planned maintenance. Besides saving on answering queries from customers asking why sites and servers are unavailable and thus causing you more work, it could also be used as a PR advantage to demonstrate to potential new customers not just total transparency, but also how efficient you guys are at fixing issues.
Currently I have no access to any of my sites or the VPS control panel, its been like that for 4 hours now. I have received no email notification, there is nothing in the announcements here on the forums and it has been left to me to do some checking. I contacted live chat and it turns out that there is some unplanned work being done to the node on which I am hosted. Despite being very helpful, the gentleman on live chat was unable to give me any further details or an expected time scale for the sever to become accessible again.
Being left in the dark is almost as irritating as finding my sites are not online. I really feel that this is an area where you can improve.