Products & Services > Suggestion Box

SolarRay Proactive Monitoring

<< < (4/4)

Douglas:
As I told a new customer today... those redneck hillbillies had TWO Z's in their name.  I've got one.  :P

Yes, the family name used to have two Z's (the Irish spelling), but was "Americanized" by my great great grandfather (First American born generation on Dad's side).

Roscoe Pico:
Support has been changed to Community. I don't know how this thread got hijacked from pro-active monitoring, however, I would like to take it back to the original topic.

Pricing is not specifically set yet as we are still gathering data and trying to determine how we can best run this type of a service.

1. First off, customers would receive email notifications, just like they would with hyperspin.

2. This might not happen right away but we plan to include the ability to allow customers to purchase SMS credits in order to receive SMS messages for outage notification.

3. 1 and 2 are easy, the real guts of the service will be the pro-active aspect. I can tell you right now that we will NOT be offering an SLA on this as we have a help desk and live chat to worry about and that is just incredibly time consuming. What we will be doing is getting notifications into our help desk about server outages and technicians will be able to login to your server and attempt to restore services. This will completely depend upon either our SSH key being installed on the client server ( on Linux ) or the most current password being stored on our sire ( Windows and Linux ). The password storage procedure is something we are still working on as it presents a few problems.

This should give you an idea of how SolarRay will work. As of right now, we've included the product on our web site for announcement purposes only. We are still in development of this product and it will still be a while before this becomes production ready.

I would love to hear your thoughts.

daniel_dbs:
It sounds good other than the password storing...

I thought with VZ if you had access to the host machine you could control each individual VPS.

Has anyone besides myself ever used Status2k? If you provide it a remote access key (same thing WHMCS and ClientExec require) and a service goes down, it will notify you by email as well as automagically restart the service.

The script is PHP/MySQL and is really quite awesome for the price.

Earthling:
Item #1 is the obvious one, and doesn't really need any elaboration.

Item #2 I would be less interested in SMS messages because (Item #3) knowing that SolarRay is also notifying "Team Solar" that something is wrong and that they'll fix it, means that I can go out to dinner and just read the notifications (if any) when I get back.

New Item #4 - How about some public stats pages Ross? I've had 2 orders in the last 5 days that came directly from uptime buttons on my site. One was just a little hosting account, but the other was for 2 dedicated servers, simply because the guy was all Googled-out trying to find a host in 2 specific locations, and then saw that I have servers in both of them. After that he was putty in my hands ;)

With so many hosts to choose from, being able to say "We have great uptime" and showing the proof is a marketing edge that I couldn't do without. I'd rank that as more important than SMS messages right now.

cartwright118:
Hi.

Idea sounds really appealing. I'm finding it difficult to understand why would this be an advantage? What use is a text message to say your server has gone down? If you can't do anything about it. Well you could send a support ticket to technical support, but with the notification they would already know about it, and would be onto fixing the problem.

Surely if your server was down, with or without this add-on, the technicians would try to fix it asap anyway. Do customers with this add-on get priority?

Look forward to hearing reply. Regards CJ

Navigation

[0] Message Index

[*] Previous page