Start/Stop/Reinstall
Parallels Power Panel makes server management a breeze
Upgrade On-the-Fly
Order, pay and provision upgrades on-the-fly with Parallels Automation
Snapshot Backups
Back up and restore your server including all system and user files
Monitor and Log
Monitor server CPU, disk space and inodes along with Alert and Event logging
Get more info about Parallels Virtuozzo Containers and Virtuozzo Automated solutions
Get more info about Parallels Plesk Control Panel
VPS Software and Service Addons
From control panels to business continuinty services, we offer the tools that enable you effectively and efficiently manage to protect your
Virtual Private Server.
Control Panels
Parallels Plesk
Parallels Plesk is a comprehensive control panel solution used by leading hosting providers world wide for shared, virtual and dedicated
hosting. The control panel is designed to simplify the management and administration of web sites. Plesk control panel automates a
large number of tasks that allow web service providers to reduce operating costs and resources while at the same time increasing
profitability, efficiency and customer satisfaction.
Plesk Addon Control Panel Options:
Parallels Plesk w/ 100 Domains & Powerpack
$7.50/month
Parallels Plesk w/ Unlimited Domains & Powerpack
$10.00/month
Plesk Language Pack
$2.50/month
Plesk Dr. Web
$5.00/month
Business continuity
Ensuring that your business is running smoothly is paramount to being successful. Our VPS Business Continuity Solutions provide you
with the tools you need to efficiently handle service outages, disaster recovery and unplanned service resourse overages.
Bussines Continuity Addons:
Pro-Active Service Monitoring - Level 1
$10.00/month
Pro-Active Service Monitoring - Level 2
$15.00/month
Automated Weekly Snapshot Backups
Call/Email
Bandwidth Overage Protection
$5.00/month
Off-Server/Site FTP Backup
Call/Email
VPS Support Overview
We offer 24 hour, 7 days, 365 days a week technical support to our clients. Our staff of technicians is available
by email ( help desk ), live chat and emergency based telephone support. All clients can track support
ticket history at our secure help desk web site: https://support.solarvps.com
All managed Windows VPS plans include support for Parallels Plesk, Windows Server 2003 and all included software and network support. Some 3rd party software/scripts are supported via our best-effort support. Best-effort support means that if our technicians are familiar with the software/scripts in question, they may provide limited support for this, time permitting. Some of these 3rd party software suits/scripts are listed below.
Support ticket response time is determined by our Support Queue SLA. SLA times are suggested, however, we strive to answer and properly resolve all tickets as quickly as possible.
All managed Windows VPS plans include support for Parallels Plesk, Windows Server 2003 and all included software and network support. Some 3rd party software/scripts are supported via our best-effort support. Best-effort support means that if our technicians are familiar with the software/scripts in question, they may provide limited support for this, time permitting. Some of these 3rd party software suits/scripts are listed below.
Support ticket response time is determined by our Support Queue SLA. SLA times are suggested, however, we strive to answer and properly resolve all tickets as quickly as possible.
VPS Supported Software
The following is a list of fully supported and best-effort supported software. This software list applies to our Windows VPS solutions only.
Fully Supported Software
The following software is supported as installed by our offered Windows DDS hosting control panels.
Web Server
Internet Information Server 6 & 7, Apache 1.X, 2.X, SSL Cert
Database
MSSQL 2005, MSSQL 2000, MSDE, MySQL 3.X, 4.X, 5.X
Scripting Language Install/Configure
ASP, Dotnet, PHP4, PHP5, Perl(any version)
Mail
MailEnable (all versions), hMailserver, Spamassassin (w/ Plesk Only)
Web Mail
Horde (w/ Plesk Only)
FTP
Microsoft IIS - FTP
Stats/Tracking
Awstats/Webalizer (w/ Plesk Only)
Operating System
Windows Server 2003 Standard/Enterprise
Firewall
Windows Firewall
Best-Effort Supported Software
The following software is considered best-effort support and may or may not be supported by our tech departments as determined by
best-effort support practices
Scripting Language Install/Configure
Tomcat/JSP
Support Queue SLA
The following is a list of suggested support ticket response times. These times are for ticket initial response time. Ticket resolution
is dependent upon many factors and cannot be governed by SLA.
Emergency status
Please note: this status is for EMERGENCIES ONLY. If you cannot reach your server or require a reboot then we consider it to be
an emergency. Control panel licence failures as is affects service is also considered an emergency. Solar VPS considers all other
issues to be non-emergencies.
High Status
Generally used for any of following:
(a) Failed service (HTTP, FTP, DNS)
(b) Virtuozzo Resource problems and errors
(c) Problems accessing our Support System
(d) General control panel issues effecting service
(a) Failed service (HTTP, FTP, DNS)
(b) Virtuozzo Resource problems and errors
(c) Problems accessing our Support System
(d) General control panel issues effecting service
Medium Status
Generally used for any of the following:
(a) Reverse DNS requests
(b) General control panel issues not affecting service
(a) Reverse DNS requests
(b) General control panel issues not affecting service
Low Status
Generally used for any of the following:
(a) Software reinstalls
(b) OS reinstalls
(c) Service upgrades
(a) Software reinstalls
(b) OS reinstalls
(c) Service upgrades
1 - 30 minutes
Up to 2 Hours
Up to 6 Hours
Up to 24 Hours
Windows VPS Package Pricing
Every Windows VPS package is backed by our 24x7x365 Managed Support. Clients can seamlessly upgrade and downgrade between packages
via our Parallels Automated tools.
Need a Control Panel? Add Plesk!
Now you can add the Parallel Plesk control panel to our 64bit NeptuneX and higher Windows
VPS hosting plans! Plesk comes fully integrated with the Windows Virtuozzo
environment for maximum performance and is easily managed from a single sign-on via our
Parallels Automated Tools. Please see Plesk addon packages and pricing below:
Plesk Addon Control Panel Options:
Parallels Plesk w/ 100 Domains
$7.50/month
Parallels Plesk w/ Unlimited Domains
$10.00/month
Plesk Language Pack
$2.50/month
Plesk Dr. Web
$5.00/month
VenusX
Monthly:
Promo:
Yearly:
Promo:
Yearly:
$72.00
$57.60
$630.00
$57.60
$630.00
RAM:
416 Megabytes
Disk Storage:
15 Gigabytes
Monthly Transfer:
300GB In/Out Total
IP Addresses:
3 Dedicated
Operating System:
Windows Server 2003
NeptuneX (supports Plesk on 64bit)
Monthly:
Promo:
Yearly:
Promo:
Yearly:
$84.00
$67.20
$756.00
$67.20
$756.00
RAM:
544 Megabytes
Disk Storage:
20 Gigabytes
Monthly Transfer:
400GB In/Out Total
IP Addresses:
4 Dedicated
Operating System:
Windows Server 2003
SaturnX (supports Plesk on 64bit)
Monthly:
Promo:
Yearly:
Promo:
Yearly:
$96.00
$76.80
$864.00
$76.80
$864.00
RAM:
672 Megabytes
Disk Storage:
25 Gigabytes
Monthly Transfer:
500GB In/Out Total
IP Addresses:
5 Dedicated
Operating System:
Windows Server 2003
JupiterX (supports Plesk on 64bit)
Monthly:
Promo:
Yearly:
Promo:
Yearly:
$106.00
$84.80
$954.00
$84.80
$954.00
RAM:
800 Megabytes
Disk Storage:
30 Gigabytes
Monthly Transfer:
600GB In/Out Total
IP Addresses:
6 Dedicated
Operating System:
Windows Server 2003
SolarX (supports Plesk on 64bit)
Monthly:
Promo:
Yearly:
Promo:
Yearly:
$125.00
$100.00
$1,125.00
$100.00
$1,125.00
RAM:
1056 Megabytes
Disk Storage:
50 Gigabytes
Monthly Transfer:
800GB In/Out Total
IP Addresses:
8 Dedicated
Operating System:
Windows Server 2003
